Effects of Service Quality, Customer Trust and Corporate Image on Customer Satisfaction and Loyalty: An Assessment of Travel Agencies Customer in South Sumatra Indonesia

Setiawan, Heri and Sayuti, A. Jalaludin (2017) Effects of Service Quality, Customer Trust and Corporate Image on Customer Satisfaction and Loyalty: An Assessment of Travel Agencies Customer in South Sumatra Indonesia. IOSR Journal of Business and Management (IOSR-JBM), 19 (5). pp. 31-40. ISSN 2278-487X (e-ISSN)

[img]
Preview
 Text (Cover Jurnal IOSR-JBM)
1.a _ Cover Jurnal IOSR-JBM 2017.pdf
Download (457kB) | Preview
[img]
Preview
 Text (Full Text)
1.b _ Effects of Service Quality, Customer Trust and Corporate Image on Customer Satisfaction and Loyalty_ An Assessment of Travel Agencies Customer in South Sumatra Indonesia.pdf
Download (2MB) | Preview
Item Type: Article
Uncontrolled Keywords: Service Quality, Trust, Customer Satisfaction, Loyalty, Travel Agent
Subjects: H Social Sciences > HB Economic Theory
Divisions: Business Administration > Journal
Depositing User: Mrs Trisni Handayani
Date Deposited: 26 Aug 2021 04:00
Last Modified: 26 Aug 2021 04:00
URI: http://eprints.polsri.ac.id/id/eprint/10368

Actions (login required)

View Item View Item
Polsri Repository is powered by EPrints 3 which is developed by the School of Electronics and Computer Science at the University of Southampton. More information and software credits.