Devikha, Billy (2014) The Observation of Services Given by Bellboys at Hotel Aryaduta Palembang. Other thesis, Politeknik Negeri Sriwijaya.
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Text (COVER)
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Text (CHAPTER I INTRODUCTION)
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Text (CHAPTER II LITERATURE REVIEW)
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Text (CHAPTER III RESEARCH METHODOLOGY)
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Text (CHAPTER IV FINDINGS AND DISCUSSION)
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Text (CHAPTER V CONCLUSIONS AND SUGGESTIONS)
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Abstract
The purpose of the final report is to identify what services are given by bellboys at Hotel Aryaduta Palembang. The writer used qualitative method in which the writer identified, categorized, and then analyzed the services given by bellboys at Hotel Aryaduta Palembang and also interpreting the data whether the services given by bellboys are suitable with the expert theories. Based on the findings the writer concluded that the services given by bellboys at Hotel Aryaduta Palembang are to maintain a high standard of grooming at all times, to provide a courteous and professional service at all time, to assist the guests carrying their luggage, to the receptionist table or their room, to escort the guests to the receptionist table, and the other servicesand responsibilities based on Standard Operational Procedure and almost all the bellboys at Hotel Aryaduta Palembang had done their job fit with the Standard Operational Procedure but, the writer found some duties in Concierge division which are not appropiate with the Standard Operational Procedure (SOP).
| Item Type: | Thesis (Other) |
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| Uncontrolled Keywords: | hotel, service, bellboys, standard operatinal procedure |
| Subjects: | P Language and Literature > PE English |
| Divisions: | English > Undergraduate Theses |
| Depositing User: | Mrs Trisni Handayani |
| Date Deposited: | 30 Nov 2015 01:28 |
| Last Modified: | 30 Nov 2015 01:28 |
| URI: | http://eprints.polsri.ac.id/id/eprint/1419 |
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