Pujama, Lani Andri (2014) THE IMPACTS OF SERVICE QUALITY ON CUSTOMER SATISFACTION IN FRONT OFFICE SECTION AT ARYADUTA HOTEL. Other thesis, Politeknik Negeri Sriwijaya.
![[img]](http://eprints.polsri.ac.id/style/images/fileicons/text.png)
|
Text (COVER)
COVER.pdf Download (202kB) | Preview |
|
|
Text (CHAPTER 1 INTRODUCTION)
Chapter I.pdf Download (138kB) | Preview |
|
|
Text (CHAPTER II LITERATURE REVIEW)
Chapter II.pdf Download (143kB) |
|
|
Text (CHAPTER III RESEARCH METHODOLOGY)
Chapter III.pdf Restricted to Repository staff only Download (87kB) |
|
|
Text (CHAPTER IV FINDINGS AND DISCUSSION)
Chapter IV.pdf Restricted to Repository staff only Download (294kB) |
|
|
Text (CHAPTER V CONCLUSION AND SUGGESTION)
CHAPTER V.pdf Download (126kB) | Preview |
|
|
Text (REFERENCES)
REFERENCES.pdf Download (82kB) | Preview |
Abstract
The Purpose of this report is to know the impact of service quality on customer satisfaction in Aryaduta Hotel it was also explained about term of service in Aryaduta Hotel. The data which used in this report are primary and secondary. Primary data is collected through questionnaire and observation in Aryaduta Hotel. For secondary data obtained from books and internet. The result of this report is good enough from guest opinion. Writer suggests that Aryaduta Hotel Always improve the quality of service and human resource. For human resource the way are make a training program for employee and English program for every employee who give service to the guest because many guests are come from other countries. Based on the research it shows that service quality in Aryaduta Hotel is in the good category in many aspect such as reliability, assurance, empathy, and responsive.
| Item Type: | Thesis (Other) |
|---|---|
| Uncontrolled Keywords: | The result of this report is good enough from guest opinion. Writer suggests that Aryaduta Hotel Always improve the quality of service and human resource. For human resource the way are make a training program for employee and English program for every employee who give service to the guest because many guests are come from other countries. Based on the research it shows that service quality in Aryaduta Hotel is in the good category in many aspect such as reliability, assurance, empathy, and responsive. |
| Subjects: | P Language and Literature > PE English |
| Divisions: | English > Undergraduate Theses |
| Depositing User: | Mrs Trisni Handayani |
| Date Deposited: | 27 Nov 2015 02:15 |
| Last Modified: | 27 Nov 2015 02:15 |
| URI: | http://eprints.polsri.ac.id/id/eprint/1464 |
Actions (login required)
 |
View Item |
