Hodijah, - (2015) KUALITAS PELAYANAN JASA PT TELEKOMUNIKASI INDONESIA, TBK PALEMBANG PADA PENGGUNA SPEEDY (Studi Kasus Kel.Sialang, Kel.Sako, Kel. Suka Maju dan Kel. 8 Ilir). Other thesis, Politeknik Negeri Sriwijaya.
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Text (COVER)
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Text (BAB I PENDAHULUAN)
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Text (BAB II TINJAUAN PUSTAKA)
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Text (BAB III KEADAAN UMUM PERUSAHAAN)
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Text (BAB IV HASIL DAN PEMBAHASAN)
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Text (BAB V KESIMPULAN DAN SARAN)
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Text (DAFTAR PUSTAKA)
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Abstract
The final report is about the quality of service PT Telkom Indonesia, Tbk Palembang on users speedy (Case Study villagage.Sialang, Sako, Suka Maju and 8 Ilir). The final report is made using questionnaires and research method literature. From the results the researchers obtained, there were 62 respondents with a percentage of 100%. These results indicate that the quality of service PT Telkom on five dimensions: tangible dimension by 85%, realibility by 78%, 80% responsiveness, assurance by 84% and empathy by 81%. Dimensions of service quality that is most dominant in PT Telkom Indonesia, Tbk is Tangible by 85%. From this condition should PT Telkom Indonesia, Tbk always maintain and improve the quality of service better
| Item Type: | Thesis (Other) |
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| Uncontrolled Keywords: | The quality of service, Speedy user |
| Subjects: | H Social Sciences > HB Economic Theory |
| Divisions: | Business Administration > Undergraduate Theses |
| Depositing User: | Mr Bambang Anthony |
| Date Deposited: | 18 Feb 2016 04:53 |
| Last Modified: | 18 Feb 2016 04:53 |
| URI: | http://eprints.polsri.ac.id/id/eprint/2456 |
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