NURAINI WIDIASTUTI, DIAH (2015) KEPUASAN MAHASISWA TERHADAP KUALITAS PELAYANAN DI JURUSAN ADMINISTRASI BISNIS POLITEKNIK NEGERI SRIWIJAYA. Other thesis, Politeknik Negeri Sriwijaya.
|
Text (COVER)
Cover LA.pdf Download (1MB) | Preview |
|
|
Text (BAB I PENDAHULUAN)
BAB I LA.pdf Download (533kB) | Preview |
|
|
Text (BAB II TINJAUAN PUSTAKA)
BAB II LA.pdf Download (103kB) | Preview |
|
![[img]](http://eprints.polsri.ac.id/style/images/fileicons/text.png) |
Text (BAB III KEADAAN UMUM)
BAB III LA.pdf Restricted to Repository staff only Download (238kB) |
|
|
Text (Struktur Organisasi Jurusan Administrasi Bisnis)
struktur organisasi (bab III).pdf Restricted to Repository staff only Download (92kB) |
|
|
Text (BAB IV HASIL DAN PEMBAHASAN)
BAB IV LA.pdf Restricted to Repository staff only Download (517kB) |
|
|
Text (BAB V KESIMPULAN DAN SARAN)
BAB V LA.pdf Download (185kB) | Preview |
|
|
Text (DAFTAR PUSTAKA)
Daftar Pustaka LA.pdf Download (7kB) | Preview |
Abstract
The Purposes of this final report was to know the level of students satisfaction with the quality of services which provided by Business Administration Department. The Object of this research is Business Administration Students. To get the data as research material, the author uses several methods, which are questionnaires, observation, and reference books. Based on the results of research that has been done, the level of student satisfaction with the quality of services which provided by the Business Administration Department of State Polytechnic of Sriwijaya was categorized high. The percentage for the dimension of the physical evidence with skor of 76,86%, the dimension of reliability with skor of 74,64%, dimensions of responsiveness with skor of 76,08%, dimensions of assurance with skor of 80,48% and the last dimensions of empathy with skor of 75,58%. Those fifth dimensions was categorized high but among the forth other dimensions, dimensions of reliability was have a lowest satisfaction level. The author suggested the head of program to urges the lecturer to come on time so the time used to teach students can used effectively
| Item Type: | Thesis (Other) |
|---|---|
| Uncontrolled Keywords: | Students Satisfaction, Quality of Services |
| Subjects: | H Social Sciences > HB Economic Theory |
| Divisions: | Business Administration > Undergraduate Theses |
| Depositing User: | Mr Bambang Anthony |
| Date Deposited: | 23 Feb 2016 08:50 |
| Last Modified: | 23 Feb 2016 08:50 |
| URI: | http://eprints.polsri.ac.id/id/eprint/2466 |
Actions (login required)
 |
View Item |
