M. RUSDI, PUTRA PRATAMA (2016) PENGARUH KUALITAS PELAYANAN ADMINISTRASI JURUSAN TERHADAP TINGKAT KEPUASAN MAHASISWA POLITEKNIK NEGERI SRIWIJAYA. Other thesis, Politeknik Negeri Sriwijaya.
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Text (BAB I PENDAHULUAN)
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Text (BAB II TINJAUAN PUSTAKA)
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Text (BAB III KEADAAN UMUM PERUSAHAAN)
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Text (BAB IV ANALISIS DAN PEMBAHASAN)
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Text (BAB V PENUTUP)
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Text (DAFTAR PUSTAKA)
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Abstract
In this study, the writer try to see the influence of five dimensions service quality on student satisfy. The observation object is Politeknik Negeri Sriwijaya. The writer wanted to see the influence in every dimensions from five dimensions and to find out which dimensions had the most influence. The data is collected from observation and questionnaire to collect the information that writer needs. Analysis data is supported by SPSS (Statistical Product and Service Solution) version 17 for Windows. Finally, the results is all of dimension simultaneously influence student satisfaction and in partial, reliability dimension is the most dominant influencing student satisfaction, but assurance dimension has negative influence to the student satisfaction
| Item Type: | Thesis (Other) |
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| Uncontrolled Keywords: | Service quality, student satisfaction |
| Subjects: | H Social Sciences > HB Economic Theory |
| Divisions: | Business Management > Undergraduate Theses |
| Depositing User: | Mr Bambang Anthony |
| Date Deposited: | 19 Dec 2016 03:42 |
| Last Modified: | 19 Dec 2016 03:42 |
| URI: | http://eprints.polsri.ac.id/id/eprint/3049 |
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