AQMALINA, - (2016) KUALITAS PELAYANAN JASA PADA SALON MOZ5 CABANG PTC MALL PALEMBANG. Other thesis, POLITEKNIK NEGERI SRIWIJAYA.
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Abstract
The title of this final report is The Quality Of Services In Salon Moz5 Cabang PTC Mall Palembang. The aim of this report is to find out how is the quality of services in Salon Moz5 Cabang PTC Mall Palembang and to find out the most dominant variable of quality services in Salon Moz5 Cabang PTC Mall Palembang. In this final report, the author has obtained a supporting data from quetioner, observation, and interview. After obtaining information from the data, the author used a qualitative and quantitative analysis for analysing data and information. The qualitative data is processed by the result of quetioner which used a likert scale, observation and interview. Meanwhile, the quantitative data is processed with Calculating of Interpretation Score. The result of this research show that Empathy dimension is the most dominant variable of quality services in Salon Moz5 Cabang PTCMall Palembang. Therefore, the author gives suggestion that Salon Moz5 can increase another dimension, such as Tangible, Reability, Responsiveness, an Assurance in knowing of the quality services in Salon Moz5 Cabang PTC Mall Palembang.
| Item Type: | Thesis (Other) |
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| Uncontrolled Keywords: | Kualitas, Pelayanan Jasa |
| Subjects: | H Social Sciences > HB Economic Theory |
| Divisions: | Business Administration > Undergraduate Theses |
| Depositing User: | Mrs Trisni Handayani |
| Date Deposited: | 21 Jul 2017 02:11 |
| Last Modified: | 21 Jul 2017 02:11 |
| URI: | http://eprints.polsri.ac.id/id/eprint/3696 |
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