INDEKS KEPUASAN PELAYANAN KESEHATAN PASIEN RAWAT INAP BAGIAN PARU-PARU KELAS III PADA RS. UMUM DAN DAERAH PALEMBANG BARI

DETHA ORYZA, ARAVA (2014) INDEKS KEPUASAN PELAYANAN KESEHATAN PASIEN RAWAT INAP BAGIAN PARU-PARU KELAS III PADA RS. UMUM DAN DAERAH PALEMBANG BARI. Other thesis, politeknik negeri sriwijaya.

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Abstract

This final report entitled The Index of Health Service Satisfactory for Hospitalized Lung Patients class III in RSUD Palembang Bari. Rumah Sakit Umum dan Daerah Palembang Bari is located on Panca Usaha street, Kertapati, Palembang. This final report is made to know the average of expectation, average of satisfaction, difference between expectation and satisfaction of health services Rumah Sakit Umum dan Daerah Palembang Bari and also to know the index referring to the index from KEPMENPAN No. Kep-25/M.PAN/2/2004. This report is made using questionnaire methods data with Likert Scale and refers to the index of KEPMENPAN No. Kep-25/M.PAN/2/2004. The measurement of health services index is using service quality dimension from Zeithamil (tangibles, reliability, responsiveness, assurance and emphaty). The result of this final report is we can know that the index of health service quality in Rumah Sakit Umum dan Daerah Palembang Bari is B (good). But this result also informs that Rumah Sakit Umum dan Daerah Palembang Bari still needs some corrections in order to develop their quality services. Keyword: Index, services quality, expectation, satisfaction.

Item Type: Thesis (Other)
Uncontrolled Keywords: Index, services quality, expectation, satisfaction.
Subjects: H Social Sciences > HB Economic Theory
Divisions: Business Administration > Undergraduate Theses
Depositing User: Mr Bambang Anthony
Date Deposited: 21 Jan 2016 02:01
Last Modified: 21 Jan 2016 02:01
URI: http://eprints.polsri.ac.id/id/eprint/707

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