Wijaya, Niko (2014) PROSEDUR PENANGANAN KELUHAN PELANGGAN PADA PT POS INDONESIA CABANG PALEMBANG. Other thesis, Politeknik Negeri Sriwijaya.
|
Text (COVER)
Cover.pdf Download (803kB) | Preview |
|
|
Text (BAB I PENDAHULUAN)
BAB I.pdf Download (108kB) | Preview |
|
|
Text (BAB II TINJAUAN PUSTAKA)
BAB II.pdf Download (108kB) | Preview |
|
![[img]](http://eprints.polsri.ac.id/style/images/fileicons/text.png) |
Text (BAB III KEADAAN UMUM PERUSAHAAN)
BAB III.pdf Restricted to Repository staff only Download (157kB) |
|
|
Text (BAB IV HASIL DAN PEMBAHASAN)
BAB IV.pdf Restricted to Repository staff only Download (199kB) |
|
|
Text (BAB V PENUTUP)
BAB V.pdf Download (10kB) | Preview |
|
|
Text (DAFTAR PUSTAKA)
DAFTAR PUSTAKA.pdf Download (55kB) | Preview |
|
|
Text (LAMPIRAN)
Lampiran.pdf Download (3MB) | Preview |
|
|
Text (PROPOSAL)
PROPOSAL.pdf Download (224kB) | Preview |
Abstract
The purpose of this Final Report is to know how is the procedure of complain handling that has been done by PT Pos Indonesia branch Palembang and also to know whether the complain handling is classified as effective or not. In order to get those kinds of information the author had been conducted some researches trough interviewed the manager of Letter Packet Service who handle customer service and also the author deployed some questioners to customers who were going to complaint to PT Pos Indonesia branch Palembang. Regarding the complaints that was received by customer service were always more than 100 complaints every month so the author decided that this research must be conducted in order to know deeper how PT Pos Indonesia represented by Customer Service in handling them and also about the effectiveness in solving the complaints. Based on the result, the author found that the procedure of complaint handling were simple so that the problems that came could be solved easly. Besides, the service that was conducted by customer service could be classified as effective based on the questionnaires that were give to the customer.
| Item Type: | Thesis (Other) |
|---|---|
| Uncontrolled Keywords: | prosedur penanganan keluhan yang sederhana sehingga masalah yang datang bisa diselesaikan easly. Selain itu, layanan yang dilakukan oleh layanan pelanggan dapat diklasifikasikan sebagai efektif berdasarkan kuesioner yang diberikan kepada pelanggan. |
| Subjects: | H Social Sciences > HB Economic Theory |
| Divisions: | Business Administration > Undergraduate Theses |
| Depositing User: | Mrs Trisni Handayani |
| Date Deposited: | 21 Jan 2016 01:56 |
| Last Modified: | 21 Jan 2016 01:56 |
| URI: | http://eprints.polsri.ac.id/id/eprint/742 |
Actions (login required)
 |
View Item |
