Viarsyah, Muhammad Iqbal (2023) APLIKASI HELPDESK BERBASIS WEB DENGAN SISTEM TICKETING DAN INTEGRASI FITUR PEMANTAUAN PROGRESS UNTUK MENINGKATKAN PENDATAAN TINDAKAN TERHADAP KELUHAN KARYAWAN UNTUK DINAS PENGENDALIAN PENDUDUK DAN KELUARGA BERENCANA KABUPATEN MUARA ENIM. Other thesis, Politeknik Negeri Sriwijaya.
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Abstract
Tujuan Penulisan Laporan Akhir ini adalah untuk membuat Aplikasi Helpdesk Berbasis Web Dengan Sistem Ticketing Dan Integrasi Fitur Pemantauan Progress Untuk Meningkatkan Pendataan Tindakan Terhadap Keluhan Karyawan Untuk Dinas Pengendalian Penduduk Dan Keluarga Berencana Kabupaten Muara Enim yang meliputi input data ticket, edit dan hapus data ticket, mengelola berita dan user, serta meliihat data user logs oleh Admin. Sedangkan User(Customer/Pegawai) dapat membuat tiket, melihat berita serta dapat melihat status pengerjaan ticket. Metode yang digunakan untuk pembuatan laporan ini adalah menggunakan metode pengembangan sistem SDLC Waterfall. Proses yang digunakan untuk mendesain sistem ini adalah Unified Modeling Language (UML) dan menggunakan Bahasa pemrograman framework PHP yaitu Laravel serta database MySQL. Sistem ini terbagi menjadi 3 bagian yaitu Admin, teknisi dan User (Customer/Pegawai). Dengan dibuatnya aplikasi ini diharapkan dapat Meningkatkan Pendataan Tindakan Terhadap Keluhan Karyawan Untuk Dinas Pengendalian Penduduk Dan Keluarga Berencana Kabupaten Muara enim
| Item Type: | Thesis (Other) |
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| Uncontrolled Keywords: | Helpdesk, Ticketing, Pemantauan Progress, Website, SDLC Waterfall, Laravel, MySQL |
| Subjects: | T Technology > T Technology (General) |
| Divisions: | Informatics Management > Undergraduate Theses |
| Depositing User: | Mr Bambang Anthony |
| Date Deposited: | 08 Mar 2024 03:58 |
| Last Modified: | 08 Mar 2024 03:58 |
| URI: | http://eprints.polsri.ac.id/id/eprint/14778 |
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