UNDERSTANDING FACTORS INFLUENCING MOBILE PAYMENT USAGE IN PALEMBANG, INDONESIA

KAMRAN, ARGA AMMAR (2023) UNDERSTANDING FACTORS INFLUENCING MOBILE PAYMENT USAGE IN PALEMBANG, INDONESIA. Other thesis, Polteknik Negeri Sriwijaya.

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Abstract

The purpose of this study is to understand and identify the factors affecting mobile payment continuance usage in Palembang, Indonesia. Nowadays, the use of mobile phones are not only for communications, but also for mobile payment services which enables users to do financial transactions with their phones. It is crucial to develop more study on this topic as mobile payment is a great substitute as it is easy to use and more efficient compared to using cash. Survey data were collected by using sample of 325 respondents from Palembang, Indonesia. Descriptive, reliability, correlation and multiple regression analysis are used to analyse the factors which include trust, perceived risk, perceived usefulness and perceived ease of use. The results indicated that trust and perceived usefulness affect continuance usage of mobile payment. Perceived risk and perceived ease of use are not found to have significant relationship with continuance usage of mobile payment. The study is conducted only in one area in Indonesia, which is Palembang, South Sumatra, Indonesia and is targeted to working adults. Thus, the results need to be generalized to other areas or countries and different results may be obtained if different groupings were used.

Item Type:	Thesis (Other)
Uncontrolled Keywords:	Mobile payment, Continuance Usage, Trust, Perceived risk, Perceived usefulness
Subjects:	H Social Sciences > HB Economic Theory H Social Sciences > HG Finance
Divisions:	Accounting > Undergraduate Theses
Depositing User:	Mr Bambang Anthony
Date Deposited:	03 Jun 2024 02:12
Last Modified:	03 Jun 2024 02:12
URI:	http://eprints.polsri.ac.id/id/eprint/14977

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