OKTALIANA, - (2014) PROBLEMS ENCOUNTERED BY BANQUET SECTION IN HANDLING EVENTS AT ARYADUTA HOTEL PALEMBANG. Other thesis, Politeknik Negeri Sriwijaya.
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Text (CHAPTER II LITERATURE REVIEW)
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Text (CHAPTER III METHODOLOGY)
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Text (CHAPTER IV FINDINGS AND DISCUSSION)
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Text (CHAPTER V CONCLUSION AND SUGGESTION)
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Text (REFERENCES)
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Abstract
The purposes of this report are to identify the problems encountered by the banquet section in handling events at Aryaduta Hotel Palembang, to find out the causes of the problems and to investigate the solution of the problems. In this research, the data were collecting through observing banquet section directly, interviewing one manager and two supervisors, and distributing questionnaire to all the banquet staffs at Aryaduta Hotel Palembang. The findings show that there are eight problems faced by banquet section, including the increased number of guests, bad coordination with other departments, miscommunication among banquet staffs, lack and broken of tools and equipment, extra service, the guests’ pathways in and out, and limited workers. The problems happen because of more than the capacity, misunderstanding, different views, technical error, limited and broken tools and equipments. To solve those problems, the banquet section at Aryaduta Hotel Palembang has their own solutions. The solutions are meeting, internal briefing, borrow tools and equipment from other hotel, open the door of ballroom, and recruit the daily workers. Thus, the banquet section at Aryaduta Hotel Palembang solves the problems based on the causes of the problems. Key words: Problems, encountered, Banquet section, Aryaduta Hotel.
| Item Type: | Thesis (Other) |
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| Uncontrolled Keywords: | Problems, encountered, Banquet section, Aryaduta Hotel |
| Subjects: | P Language and Literature > PE English |
| Divisions: | English > Undergraduate Theses |
| Depositing User: | Mrs Trisni Handayani |
| Date Deposited: | 26 Nov 2015 02:03 |
| Last Modified: | 26 Nov 2015 02:03 |
| URI: | http://eprints.polsri.ac.id/id/eprint/1503 |
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