WIGHNANDA, TANZIL FADILLAH (2016) VISITORS’ PERCEPTION ON SERVICE QUALITY IN MONUMEN PERJUANGAN RAKYAT PALEMBANG. Other thesis, Politeknik Negeri Sriwijaya.
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Text (COVER)
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Text (CHAPTER 1 INTRODUCTION)
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Text (CHAPTER II LITERATURE REVIEW)
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Text (CHAPTER III RESEARCH METHODOLOGY)
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Text (CHAPTER IV FINDING AND DISCUSSION)
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Text (CHAPTER V CONCLUSION AND SUGGESTION)
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Text (REFERENCES)
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Abstract
This report discusses about visitors’ perception on service quality in Monumen Perjuangan Rakyat Palembang. The purpose of this final report is to know the visitors perception about Monpera as historical monument in Palembang. The writer used the descriptive method. The writer obtained the data of visitors and informations about the history of Monpera constructed when the battle of Lima Hari Lima Malam war, and collections in Monpera. Based on the findings, the writer got the result from the observation, interview and questionnaire. In this final report, the writer could conclude that Monpera also qualifies the quality service in tourism destination, but many visitors are careless to the environment around Monpera. In other side, Monpera is good enough but the facilities should be improved.
| Item Type: | Thesis (Other) |
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| Uncontrolled Keywords: | perception, Lima Hari Lima Malam war, Monumen Perjuangan Rakyat) |
| Subjects: | P Language and Literature > PR English literature |
| Depositing User: | Mr Bambang Anthony |
| Date Deposited: | 16 Dec 2016 09:57 |
| Last Modified: | 16 Dec 2016 09:57 |
| URI: | http://eprints.polsri.ac.id/id/eprint/2956 |
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