SISTEM PENILAIAN KEPUASAN PELANGGAN TELEPHONE CALLING CARD (TECC) MENGGUNAKAN METODE SERVICE QUALITY (SERVQUAL) PADA PT. GRAHA INFORMATIKA NUSANTARA (GRATIKA)

Oktabian, Meru (2018) SISTEM PENILAIAN KEPUASAN PELANGGAN TELEPHONE CALLING CARD (TECC) MENGGUNAKAN METODE SERVICE QUALITY (SERVQUAL) PADA PT. GRAHA INFORMATIKA NUSANTARA (GRATIKA). Other thesis, POLITEKNIK NEGERI SRIWIJAYA.

[img] Text (COVER)
Cover .pdf

Download (680kB)
[img] Text (BAB I PENDAHULUAN)
BAB I .pdf

Download (119kB)
[img] Text (BAB II TINJAUAN PUSTAKA)
BAB II .pdf

Download (245kB)
[img] Text (BAB III METODELOGI PENELITIAN)
bab III.pdf
Restricted to Repository staff only

Download (490kB)
[img] Text (BAB IV HASIL DAN PEMBAHASAN)
BAB IV .pdf
Restricted to Repository staff only

Download (1MB)
[img] Text (BAB V KESIMPULAN DAN SARAN)
BAB V .pdf

Download (32kB)
[img] Text (DAFTAR PUSTAKA)
daftar pustaka.pdf

Download (68kB)

Abstract

Customer satisfaction is one factor or measure of success for each development and implementation of information systems in a company. The image of good service quality is not based on the perspective or perception of the service provider, but based on the customer's perspective or perception. Customers who enjoy company services that determine service quality. Customer perception of service quality is a comprehensive assessment of the advantages of a service. To measure the assessment of customer satisfaction of existing information systems, then the method used is the method of service quality (SERVQUAL). The variables used in this study are service quality, including reliability, responsiveness, assurance, empathy and tangibles. service quality is all forms of activities carried out by the company to meet consumer expectations. Services as services or services delivered by the owner of services in the form of ease, speed, relationships, abilities and hospitality addressed through the attitude and nature in providing services for customer satisfaction

Item Type: Thesis (Other)
Uncontrolled Keywords: Customer Satisfaction, Service Quality, Service quality
Subjects: T Technology > T Technology (General)
Divisions: Informatics Management > Undergraduate Theses
Depositing User: Mr Bambang Anthony
Date Deposited: 11 Jul 2019 02:34
Last Modified: 11 Jul 2019 02:34
URI: http://eprints.polsri.ac.id/id/eprint/5769

Actions (login required)

View Item View Item