RAHMADAYANTI, REKA (2018) PENILAIAN TINGKAT KEPUASAN MASYARAKAT TERHADAP KUALITAS PELAYANAN JASA KESEHATAN (STUDI KASUS) PADA KLINIK TALANG KELAPA PALEMBANG. Other thesis, POLITEKNIK NEGERI SRIWIJAYA.
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Abstract
This research was aimed to determine the assessment of community’s satisfaction about the quality of health service in TalangKelapa Clinic Palembang. This research would be an advantage for others company to make this as reference to improve their quality in health service. The data of this research were obtained from questionnaries and interview with the employ of TalangKelapa Clinic. This study used both of quantitative and qualitative methods. The questionnaire data result was calculated by using the interpretation score. According to the result of the five dimentions that used to measure community’s satisfaction, the highest score are the responsiveness and the assurance that got 80% each. This The lowest score are the tangibels, the realibility and the emphaty that got 78% each. All the score of dimensions are based on the calculation. TalangKelapa Clinic Palembang should give more attention to increase the lowest dimentions especially to improve the facilities and careness as well so it would be accepted by patient and the patient satisfy with the health service of TalangKelapa Clinic Palembang.
| Item Type: | Thesis (Other) |
|---|---|
| Uncontrolled Keywords: | Services quality, the satisfaction level |
| Subjects: | H Social Sciences > HB Economic Theory |
| Divisions: | Business Administration > Undergraduate Theses |
| Depositing User: | Mr Bambang Anthony |
| Date Deposited: | 01 Nov 2019 02:21 |
| Last Modified: | 01 Nov 2019 02:21 |
| URI: | http://eprints.polsri.ac.id/id/eprint/6126 |
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