SUSANTI, RIFNIDA (2014) PROSES ADMINISTRASI KELUHAN PELANGGAN DI PERUSAHAAN DAERAH AIR MINUM TIRTA MUSI UNIT PELAYANAN 3 ILIR PALEMBANG. Other thesis, politeknik negeri sriwijaya.
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Text (Cover)
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Text (BAB I PENDAHULUAN)
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Text (BAB II TINJAUAN PUSTAKA)
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Text (BAB III KEADAAN UMUM)
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Text (BAB IV HASIL DAN PEMBAHASAN)
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Text (BAB V KESIMPULAN DAN SARAN)
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Text (DAFTAR PUSTAKA)
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Abstract
This final report aims to determine how the administration process of the lamentation at Perusahaan Daerah Air Minum Tirta Musi Unit Pelayanan 3 Ilir palembang by the student of business administration state polytechnic of sriwijaya. The reseearch methods used were interview, observation, and library research. From the reseach showed that the lamentation at a custumer service divison that the customer feel disatisfie by the service. And from the diagram showed a 2012 the lamentation incroased beacuse there were so many repair, on the water pipes so many repair on the water pipes so at tha time the re’s were . So many costumer did the lamentattion to the company. The lamentations are the water didn’t come out, leak and the cost overruns to the custtomer. It’s betterfon the company to maintain the good image to the company and put the customer 1st as the precious asset and the employee should thorough so there’s no mistake in recording. Keyword: Custome Lamentation, company image
| Item Type: | Thesis (Other) |
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| Uncontrolled Keywords: | Custome Lamentation, company image |
| Subjects: | H Social Sciences > HB Economic Theory |
| Divisions: | Business Administration > Undergraduate Theses |
| Depositing User: | Mr Bambang Anthony |
| Date Deposited: | 21 Jan 2016 02:02 |
| Last Modified: | 21 Jan 2016 02:02 |
| URI: | http://eprints.polsri.ac.id/id/eprint/696 |
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