PROSES ADMINISTRASI KELUHAN PELANGGAN DI PERUSAHAAN DAERAH AIR MINUM TIRTA MUSI UNIT PELAYANAN 3 ILIR PALEMBANG

SUSANTI, RIFNIDA (2014) PROSES ADMINISTRASI KELUHAN PELANGGAN DI PERUSAHAAN DAERAH AIR MINUM TIRTA MUSI UNIT PELAYANAN 3 ILIR PALEMBANG. Other thesis, politeknik negeri sriwijaya.

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1.UCAPAN TERIMA KASIH.pdf

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Text (BAB I PENDAHULUAN)
BAB I.pdf

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Text (BAB II TINJAUAN PUSTAKA)
BAB II.pdf

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[img] Text (BAB III KEADAAN UMUM)
BAB III.pdf
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BAB IV.pdf
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Text (BAB V KESIMPULAN DAN SARAN)
BAB V.pdf

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Text (DAFTAR PUSTAKA)
DAFTAR PUSTAKA (1).pdf

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Abstract

This final report aims to determine how the administration process of the lamentation at Perusahaan Daerah Air Minum Tirta Musi Unit Pelayanan 3 Ilir palembang by the student of business administration state polytechnic of sriwijaya. The reseearch methods used were interview, observation, and library research. From the reseach showed that the lamentation at a custumer service divison that the customer feel disatisfie by the service. And from the diagram showed a 2012 the lamentation incroased beacuse there were so many repair, on the water pipes so many repair on the water pipes so at tha time the re’s were . So many costumer did the lamentattion to the company. The lamentations are the water didn’t come out, leak and the cost overruns to the custtomer. It’s betterfon the company to maintain the good image to the company and put the customer 1st as the precious asset and the employee should thorough so there’s no mistake in recording. Keyword: Custome Lamentation, company image

Item Type: Thesis (Other)
Uncontrolled Keywords: Custome Lamentation, company image
Subjects: H Social Sciences > HB Economic Theory
Divisions: Business Administration > Undergraduate Theses
Depositing User: Mr Bambang Anthony
Date Deposited: 21 Jan 2016 02:02
Last Modified: 21 Jan 2016 02:02
URI: http://eprints.polsri.ac.id/id/eprint/696

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