THE LEVEL OF CUSTOMER SATISFACTION IN TAMAN WISATA ALAM PUNTI KAYU

Susanto, Agus (2019) THE LEVEL OF CUSTOMER SATISFACTION IN TAMAN WISATA ALAM PUNTI KAYU. Other thesis, Politeknik Negeri Sriwijaya.

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Abstract

This final report discusses about the level of customer satisfaction in Taman Wisata Alam Punti Kayu. The purpose of this final report is to know the level of customer satisfaction in Taman Wisata Alam Punti Kayu. This study used the quanitative descriptive method. The data was collected through observation, and questionnaire based on Sabarguna’s statement, then the data analyzing by using Likert Scale Calculation. Observation is done by took a picture in every area, there are Protected Forest Area, Outbound and Flying Fox Area, Children’s Playground Area, Miniature Area, Bird Park Area. And also Public Facilities, Cleanliness, and the cost of tourism attraction. And questionnaire distributed to 80 respondents with the question based on Sabargua’s statement, they are comfort aspect, aspect of service, aspect of facilities and cost aspect. The questions on the questionnaire divided into 3 questions of comfort aspect, 3 questions of aspect of service, 5 questions of aspect of facilities, and 3 question for cost aspect. The result shows that the level of customer satisfaction in Taman Wisata Alam Punti Kayu is Satisfied category. Even though there were a few unsatisfied in comfort aspect (cleanliness) and facility aspect (toilet and trash bin).

Item Type: Thesis (Other)
Uncontrolled Keywords: Level, customer satisfaction, taman wisata alam punti kayu
Subjects: P Language and Literature > PE English
Divisions: English > Undergraduate Theses
Depositing User: Mr Bambang Anthony
Date Deposited: 02 May 2020 02:01
Last Modified: 02 May 2020 02:05
URI: http://eprints.polsri.ac.id/id/eprint/7809

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