SINAGA, LISBETH KF (2014) FINAL REPORT The Guests’ Perceptions of The Service Quality of Aryaduta Hotel. Other thesis, Politeknik Negeri Sriwijaya.
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Text (COVER)
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Text (CHAPTER I INTRODUCTION)
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Text (CHAPTER II LITERATURE REVIEW)
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Text (CHAPTER III RESEARCH METHODOLOGY)
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Text (CHAPTER IV FINDINGS & DISCUSSIONS)
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Text (CHAPTER V CONCLUSION AND SUGGESTION)
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Text (REFERENCES)
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Abstract
This Final report investigates the guests’ perceptions of the service quality of Aryaduta Hotel. The guests’ perception can be used as a feed back for the hotel, in order to increase the service quality of the hotel. The writer interviewed, and observeed some guests in Aryaduta Hotel to get the data. The result of the observation and interview shows that the number of guests who felt satisfied with the hotel service and facilities more than 70%. It means that they were agreed that Aryaduta Hotel service and facilities give the good service
| Item Type: | Thesis (Other) |
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| Uncontrolled Keywords: | The result of the observation and interview shows that the number of guests who felt satisfied with the hotel service and facilities more than 70%. It means that they were agreed that Aryaduta Hotel service and facilities give the good service. |
| Subjects: | P Language and Literature > PE English |
| Divisions: | English > Undergraduate Theses |
| Depositing User: | Mrs Trisni Handayani |
| Date Deposited: | 30 Nov 2015 01:40 |
| Last Modified: | 30 Nov 2015 01:40 |
| URI: | http://eprints.polsri.ac.id/id/eprint/1392 |
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