FINAL REPORT SIMILARITIES AND DIFFERENCES OF EXCELLENT SERVICE AT WAROENG STEAK RESTAURANT AND BUTCHER STEAK RESTAURANT IN PALEMBANG

JULIANSYAH, RIZKI (2015) FINAL REPORT SIMILARITIES AND DIFFERENCES OF EXCELLENT SERVICE AT WAROENG STEAK RESTAURANT AND BUTCHER STEAK RESTAURANT IN PALEMBANG. Other thesis, Politeknik Negeri Sriwijaya.

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Abstract

Similarities and Differences of Excellent Service atWaroeng Steak and Butcher Steak Restaurant in Palembang (RizkiJuliansyah 2015, 25 Pages, 9 Tables) This report discusses about the similarities and differences of excellent service at Waroeng Steak Restaurant and Butcher Steak Restaurant. The researcher observed waiters and waitresses at Waroeng Steak restaurant and Butcher Steak Restaurant. The main purpose of this report is to find out the activities of waiters or waitresses at both restaurants.. The research methodology of this report are observation and questionnaire. The result shows the activities of giving excellent service at both restaurants. It can be concluded that Waroeng Steak restaurant and Butcher Steak Restaurant did three characteristics of excellent service; attitude, attention, and action.

Item Type: Thesis (Other)
Uncontrolled Keywords: Excellent Service, Waroeng Steak Restaurant, Butcher Steak Restaurant, Waiters
Subjects: P Language and Literature > PE English
Divisions: English > Undergraduate Theses
Depositing User: Mr Bambang Anthony
Date Deposited: 14 Jan 2016 04:02
Last Modified: 14 Jan 2016 04:02
URI: http://eprints.polsri.ac.id/id/eprint/2285

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