KARIMAH, MUTIARA (2015) RESPON NASABAH TERHADAP KUALITAS PELAYANAN TELLER PADA BANK RAKYAT INDONESIA (PERSERO) KCP PANGKALAN BALAI. Other thesis, Politeknik Negeri Sriwijaya.
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Text (COVER)
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Text (BAB I PENDAHULUAN)
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Text (BAB II TINJAUAN PUSTAKA)
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Text (BAB III KEADAAN UMUM PERUSAHAAN)
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Text (BAB IV PEMBAHASAN)
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Text (BAB V KESIMPULAN DAN SARAN)
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Text (DAFTAR PUSTAKA)
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Abstract
Purpose of this final report is to know about response of customers for the service quality of tellers in Bank Rakyat Indonesia (Persero) KCP Pangkalan Balai. This research uses qualitative analysis method by using calculation with score interpretation formula. This research is about service quality given by tellers of Bank Rakyat Indonesia (Persero) KCP Pangkalan Balai. The sampling number of 96 respondents who become customers of the savings in the Bank Rakyat Indonesia (Persero) KCP Pangkalan Balai. The point is customers fell satisfied toward the service given by tellers of Bank Rakyat Indonesia (Persero) KCP Pangkalan Balai, whether it’s a individually or generally service, where customers are told about comprehension and direction in doing transaction and giving information easily to understand. Beside that, the location is very strategic and easily to reach and it’s in the centre of city. In conclusion, Bank Rakyat Indonesia (Persero) KCP Pangkalan Balai serves and priors the need of customers. Like the vision of Bank Rakyat Indonesia (Persero) KCP Pangkalan Balai, “Be a commercial Bank that priors customers’ satisfaction and gives superfine service
| Item Type: | Thesis (Other) |
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| Uncontrolled Keywords: | Service Quality, Costumer Satisfaction |
| Subjects: | H Social Sciences > HB Economic Theory |
| Divisions: | Business Management > Undergraduate Theses |
| Depositing User: | Mr Bambang Anthony |
| Date Deposited: | 13 Jan 2016 04:01 |
| Last Modified: | 13 Jan 2016 04:01 |
| URI: | http://eprints.polsri.ac.id/id/eprint/2361 |
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