ALMUHAJI, MUHAMMAD NUR (2017) THE IMPLEMENTATION OF SOP CUSTOMER SERVICE AT PT KAI KERTAPATI PALEMBANG. Other thesis, POLITEKNIK NEGERI SRIWIJAYA.
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Text (Chapter II Literature Interview)
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Text (Chapter III Research And Methodology)
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Text (Chapter IV Finding And Discussion)
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Text (Chapter V Conclusion And Suggestion)
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Abstract
The writer aims to find out the implementation of SOP Customer Service at PT KAI Kertapati.. The method used in this report is Qualitative method. The writer collected the data through in-depth interview and observation. The result showed that all Customer Service staff has already implemented the SOP of Customer Service the implementation of SOP Customer Service at PT KAI Kertapati suitable with the guidelines is very important. Therefore it is suggested to improve and keeping that work performance
| Item Type: | Thesis (Other) |
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| Uncontrolled Keywords: | SOP Customer Service |
| Subjects: | P Language and Literature > PE English P Language and Literature > PR English literature |
| Divisions: | English > Undergraduate Theses |
| Depositing User: | Mrs Trisni Handayani |
| Date Deposited: | 31 Jan 2018 01:00 |
| Last Modified: | 31 Jan 2018 01:00 |
| URI: | http://eprints.polsri.ac.id/id/eprint/4293 |
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