Nurhaeni, - (2014) PENGARUH KUALITAS PELAYANAN JASA TERHADAP KEPUASAN PELANGGAN PADA PT KERETA API INDONESIA (PERSERO) SUB DIVRE III.1 KERTAPATI. Other thesis, Politeknik Negeri Sriwijaya.
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Text (COVER)
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Text (BAB I PENDALUAN)
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Text (BAB II TINJAUAN PUSTAKA)
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Text (BAB III KEADAAN UMUM PERUSAHAAN)
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Text (BAB IV HASIL DAN PEMBAHASAN)
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Text (BAB V KESIMPULAN DAN SARAN)
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Text (DAFTAR PUSTAKA)
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Text (LAMPIRAN)
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Abstract
The purpose of this final report is to find out the influence of service quality on customer satisfaction of PT Kereta Api Indonesia (Persero) Sub Divre III.1 Kertapati with the consumer and of the five dimensions of service quality which variables are most influence on customer satisfaction. The data analysis was conducted using qualitative and quantitative validity test, reliability and multiple regression. This study resulted in the conclusion that the effect of service quality on customer satisfaction by train is 54,9% while the rest is influenced by other variables outside of this study, based on t test is the ost dominant dimension of assurance and certainty (
| Item Type: | Thesis (Other) |
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| Uncontrolled Keywords: | the consumer and of the five dimensions of service quality which variables are most influence on customer satisfaction |
| Subjects: | H Social Sciences > HB Economic Theory |
| Divisions: | Business Administration > Undergraduate Theses |
| Depositing User: | Mrs Trisni Handayani |
| Date Deposited: | 21 Jan 2016 03:13 |
| Last Modified: | 21 Jan 2016 03:13 |
| URI: | http://eprints.polsri.ac.id/id/eprint/676 |
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