Nurrani, - (2020) THE PASSENGERS SATISFACTION LEVEL OF SERVICES AND FACILITIES PROVIDED BY TRANS MUSI AS PUBLIC TRANSPORTATION. Other thesis, POLITEKNIK NEGERI SRIWIJAYA.
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Text (Cover)
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Text (CHAPTER I INTRODUCTION)
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Text (CHAPTER II LITERATURE REVIEW)
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Text (CHAPTER III RESEARCH METHODOLOGY)
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Text (CHAPTER IV FINDINGS AND DISCUSSIONS)
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Text (CHAPTER V CONCLUSION AND SUGGESTIONS)
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Text (REFERENCES)
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Abstract
This report is to know the passengers satisfactions level of services and facilities provided by Trans Musi as public transportation. The writer uses descriptive approach in conducting this study. The problem of this study is the passengers satisfactions level of services and facilities provided by Trans Musi as public transportation. The data were collected through questionnaire and the writer distributed the questionnaire to 100 respondents. The data were analyzed by using Quantitative research method. The result showed that the services seen from 5 elements: speed, accuracy, security, hospitality and convenience, and the facilities seen from 5 factors: facility design and aesthetic, value of function, supporting condition, supporting equipments and the uniforms of employees. It shows the good results for passengers satisfactions of services and facilities provided by Trans Musi. The element of services that has the highest index value is security element and the factor of facilities that has the highest index value is the uniforms of employees. Therefore, the lowest index value of services is convenience and the lowest index value of facilities is supporting equipment
| Item Type: | Thesis (Other) |
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| Uncontrolled Keywords: | Key Words: Passengers Satisfaction, Services, Facilities, Trans Musi |
| Subjects: | P Language and Literature > PE English |
| Divisions: | English > Undergraduate Theses |
| Depositing User: | Mr Bambang Anthony |
| Date Deposited: | 27 Sep 2021 07:18 |
| Last Modified: | 27 Sep 2021 07:18 |
| URI: | http://eprints.polsri.ac.id/id/eprint/9731 |
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