Pebriani, Septa (2015) ANALISIS KUALITAS PELAYANAN PENJUALAN PADA USAHA PEMPEK DAN KEMPLANG MANG DIN PALEMBANG. Other thesis, Politeknik Negeri Sriwijaya.
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Text (COVER)
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Text (BAB I PENDAHULUAN)
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Text (BAB II TINJAUAN PUSTAKA)
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Text (BAB III KEADAAN UMUM PERUSAHAAN)
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Text (BAB IV HASIL DAN PEMBAHASAN)
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Text (BAB V KESIMPULAN DAN SARAN)
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Text (DAFTAR PUSTAKA)
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Abstract
This final report title is “Analyse of Service Quality at Pempek and Kemplang Mang Din Palembang”. The purpose is to explain about the Analyse of service quality at Mang Palembang. To achieve the purpose, the writer use metode is descritif quantitative. The data were analyzed by using a formula of implementation average rate, and each dimension average score. Based on the data obtained, all of the dimension service quality is good. Those are tangibles, reliability, responsiveness, assurance, and empathy
| Item Type: | Thesis (Other) |
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| Uncontrolled Keywords: | Service Quality |
| Subjects: | H Social Sciences > HB Economic Theory |
| Divisions: | Business Administration > Undergraduate Theses |
| Depositing User: | Mr Bambang Anthony |
| Date Deposited: | 13 Jan 2016 03:58 |
| Last Modified: | 13 Jan 2016 03:58 |
| URI: | http://eprints.polsri.ac.id/id/eprint/2371 |
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