ANALISIS KUALITAS PELAYANAN PENJUALAN PADA USAHA PEMPEK DAN KEMPLANG MANG DIN PALEMBANG

Pebriani, Septa (2015) ANALISIS KUALITAS PELAYANAN PENJUALAN PADA USAHA PEMPEK DAN KEMPLANG MANG DIN PALEMBANG. Other thesis, Politeknik Negeri Sriwijaya.

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Abstract

This final report title is “Analyse of Service Quality at Pempek and Kemplang Mang Din Palembang”. The purpose is to explain about the Analyse of service quality at Mang Palembang. To achieve the purpose, the writer use metode is descritif quantitative. The data were analyzed by using a formula of implementation average rate, and each dimension average score. Based on the data obtained, all of the dimension service quality is good. Those are tangibles, reliability, responsiveness, assurance, and empathy

Item Type: Thesis (Other)
Uncontrolled Keywords: Service Quality
Subjects: H Social Sciences > HB Economic Theory
Divisions: Business Administration > Undergraduate Theses
Depositing User: Mr Bambang Anthony
Date Deposited: 13 Jan 2016 03:58
Last Modified: 13 Jan 2016 03:58
URI: http://eprints.polsri.ac.id/id/eprint/2371

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