AMALIA, DAYENTI (2024) THE LEVEL OF CUSTOMERS’ SATISFACTION TOWARD THE G-WALK CITRALAND PALEMBANG. Diploma thesis, Politeknik Negeri Sriwijaya.
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Text (CHAPTER I INTRODUCTION)
1. Chapter 1.pdf Download (144kB) |
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Text (CHAPTER II LITERATURE REVIEW)
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Text (CHAPTER III RESEARCH METHODOLOGY)
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Text (CHAPTER IV FINDINGS AND DISCUSSIONS)
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Text (CHAPTER V CONCLUSION AND SUGGESTION)
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Text (REFERENCES)
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Abstract
This study examines the level of customer satisfaction at G-Walk CitraLand Palembang, focusing on 4 factors from Sabarguna (2014) service quality, price, facilities, and comfort aspect. In this final report, the writer used questionnaire and observation. The questionnaire distributed to 200 respondents with 16 questions included 5 services quality, 4 price, 3 facilities, and 4 comfort aspect. The result of the questionnaire also supported by observation checklist. After collecting the data, the responses were calculated using the Likert Score Calculation formula. The result shows that the level of customer satisfaction at G-Walk CitraLand Palembang is very satisfied category.
| Item Type: | Thesis (Diploma) |
|---|---|
| Uncontrolled Keywords: | level, customer satisfaction, G-Walk CitraLand Palembang |
| Subjects: | P Language and Literature > PE English |
| Divisions: | English > Undergraduate Theses |
| Depositing User: | Mr Bambang Anthony |
| Date Deposited: | 22 Jul 2026 01:34 |
| Last Modified: | 22 Jul 2026 01:34 |
| URI: | http://eprints.polsri.ac.id/id/eprint/21668 |
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