ANALISIS KUALITAS PELAYANAN PENJUALAN PADA RM. BAKSO BONTET GOTONG ROYONG PALEMBANG

-, VERAWATI (2016) ANALISIS KUALITAS PELAYANAN PENJUALAN PADA RM. BAKSO BONTET GOTONG ROYONG PALEMBANG. Other thesis, POLITEKNIK NEGERI SRIWIJAYA.

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Abstract

The tittle final report is “Analyse of Service Quality at RM. Bakso Bontet Gotong Royong Palembang”. This purpose the report is to know that how service quality at RM. Bakso Bontet Gotong Royong Palembang. To achieve the purpose, the writer use descriptive quantitative method. The data was processed by using a formula of implementation average rate, each dimension average score, and analyzed by using cartesius diagram. Based on the data obtained, all of the dimension of service quality is good. Those are tangibles, reliability, responsiveness, assurance, and empathy. As for the dimensions of the most dominant at RM. Bakso Bontet Gotong Royong Palembang is assurance and tangibles.

Item Type: Thesis (Other)
Uncontrolled Keywords: Service Quality, Cartesius Diagram
Subjects: H Social Sciences > HB Economic Theory
H Social Sciences > HC Economic History and Conditions
Divisions: Business Administration > Undergraduate Theses
Depositing User: Mrs Trisni Handayani
Date Deposited: 17 Mar 2017 02:51
Last Modified: 17 Mar 2017 02:51
URI: http://eprints.polsri.ac.id/id/eprint/3349

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