FEBRIZA, TANTI (2014) PERSEPSI SISWA TERHADAP KEPUASAN PELAYANAN PADA SMK NURUL HUDA ULAK KEMBAHANG II KABUPATEN OGAN ILIR. Other thesis, Politeknik Negeri Sriwijaya.
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Text (COVER)
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Text (BAB I PENDAHULUAN)
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Text (BAB II TINJAUAN PUSTAKA)
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Text (BAB III GAMBARAN UMUM PERUSAHAAN)
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Text (BAB IV HASIL DAN PEMBAHASAN)
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Text (BAB V KESIMPULAN DAN SARAN)
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Text (DAFTAR PUSTAKA)
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Abstract
The purpose of this final report is to determine how students' perceptions of satisfaction in Vocational High School Nurul Huda Ulak Kembahang II Ogan Ilir using the index of service quality assessment based MENPAN decision number 25 of 2004. Data obtained from interviews and questionnaires. The questionnaire was given to 78 students of SMK Nurul Huda by using Slovin formula and proportionate stratified random sampling. Data processing at the end of this report uses a formula based MENPAN decision Number 25 of 2004. The results show that there are six elements of care with excellent performance, and 5 elements of service with good performance, while the performance is not good, there are 3 elements of the service. If all elements of the quality of service is converted so the index of service quality assessment at SMK Nurul Huda Ulak Kembahang II Ogan Ilir is 75,1 with quality of service B and good performance. The authors suggest to school authorities continue to maintain the service element with excellent performance and improve service element with good performance and poor quality of service so that the vocational Nurul Huda can obtain a value with excellent performance.
| Item Type: | Thesis (Other) |
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| Uncontrolled Keywords: | The questionnaire was given to 78 students of SMK Nurul Huda by using Slovin formula and proportionate stratified random sampling. Data processing at the end of this report uses a formula based MENPAN decision Number 25 of 2004. |
| Subjects: | H Social Sciences > HB Economic Theory |
| Divisions: | Business Administration > Undergraduate Theses |
| Depositing User: | Mrs Trisni Handayani |
| Date Deposited: | 21 Jan 2016 01:48 |
| Last Modified: | 21 Jan 2016 01:48 |
| URI: | http://eprints.polsri.ac.id/id/eprint/793 |
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