KARLINA, INDIRA (2020) THE PASSENGERS’ PERSPECTIVES ON LRT (LIGHT RAIL TRANSIT) SERVICE QUALITY IN PALEMBANG. Other thesis, POLITEKNIK NEGERI SRIWIJAYA.
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Text (CHAPTER II LITERATURE REVIEW)
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Text (CHAPTER IV FINDINGS AND DISCUSSIONS)
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Text (CHAPTER V CONCLUSIONS AND SUGGESTIONS)
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Text (REFERENCES)
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Abstract
This research is finding out the passengers’ perspective about Service Quality, the problem is the passengers’ perspectives of service quality in LRT (Light Rail Transit) Palembang. The writer used quantitative research methode to analyze the data. The writer used 5 dimension of service quality such as tangible, assurance, responsiveness, empathy, and reliability to measure excellent service quality. These research techniques for collecting data were observation, interviews and questionnaires. In this research the writer used stratified random sampling with 400 respondents of Passengers in LRT Palembang. The result of the service quality on five dimensions (tangible, assurance, responsiveness, empathy, and reliability) to measure excellent service quality in LRT Palembang was excellent and very satisfying.
| Item Type: | Thesis (Other) |
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| Uncontrolled Keywords: | Keyword: passengers’ perspectives, service quality, LRT Palembang |
| Subjects: | P Language and Literature > PE English |
| Divisions: | English > Undergraduate Theses |
| Depositing User: | Mr Bambang Anthony |
| Date Deposited: | 22 Sep 2021 07:36 |
| Last Modified: | 22 Sep 2021 07:36 |
| URI: | http://eprints.polsri.ac.id/id/eprint/9674 |
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