ANALISIS KUALITAS LAYANAN PENDIDIKAN DI MTs AHLIYAH 1 PALEMBANG

PATIMA, R.A. (2023) ANALISIS KUALITAS LAYANAN PENDIDIKAN DI MTs AHLIYAH 1 PALEMBANG. Other thesis, Politeknik Negeri Sriwijaya.

[img] Text (Cover)
File 1.pdf
Download (325kB)
[img] Text (BAB I PENDAHULUAN)
File 2.pdf
Download (218kB)
[img] Text (BAB II TINJAUAN PUSTAKA)
File 3.pdf
Download (180kB)
[img] Text (BAB III KEADAAN UMUM PERUSAHAAN)
File 4.pdf
Restricted to Repository staff only
Download (212kB) | Request a copy
[img] Text (BAB IV HASIL DAN PEMBAHASAN)
File 5.pdf
Restricted to Repository staff only
Download (337kB) | Request a copy
[img] Text (BAB V KESIMPULAN DAN SARAN)
File 6.pdf
Download (90kB)
[img] Text (DAFTAR PUSTAKA)
File 7.pdf
Download (145kB)
[img] Text (Lampiran)
File 8.pdf
Download (3MB)
[img] Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt
Download (0B)
[img] Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt
Download (0B)
[img] Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt
Download (0B)
[img] Other (Thumbnails conversion from text to thumbnail_medium)
medium.jpg
Download (0B)
[img] Other (Thumbnails conversion from text to thumbnail_small)
small.jpg
Download (0B)
[img] Other (Thumbnails conversion from text to thumbnail_lightbox)
lightbox.jpg
Download (0B)
[img] Other (Thumbnails conversion from text to thumbnail_preview)
preview.jpg
Download (0B)
[img] Other (Thumbnails conversion from text to thumbnail_small)
small.jpg
Download (0B)
[img] Other (Thumbnails conversion from text to thumbnail_preview)
preview.jpg
Restricted to Repository staff only
Download (0B) | Request a copy
[img] Other (Thumbnails conversion from text to thumbnail_medium)
medium.jpg
Restricted to Repository staff only
Download (0B) | Request a copy
[img] Other (Thumbnails conversion from text to thumbnail_small)
small.jpg
Restricted to Repository staff only
Download (0B) | Request a copy
[img] Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt
Download (0B)
[img] Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt
Download (0B)
[img] Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt
Restricted to Repository staff only
Download (0B) | Request a copy
[img] Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt
Restricted to Repository staff only
Download (0B) | Request a copy
[img] Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt
Download (0B)

Abstract

Laporan akhir ini berjudul “Analisis Kualitas Layanan Pendidikan di MTs Ahliyah 1 Palembang”. Penelitian ini bertujuan untuk mengetahui kualitas pelayanan pendidikan di MTs Ahliyah 1 Palembang berdasarkan dimensi atau indikator kualitas pelayanan, serta untuk mengetahui cara yang di lakukan staf atau guru MTs Ahliyah 1 Palembang untuk mengoptimalkan kualitas layanan pendidikannya. Penelitian ini menggunakan pendekatan kualitatif dengan teknik berupa observasi, wawancara, dokumentasi dan riset kepustakaan, serta pendekatan kuantitatif berupa penyebaran kuesioner. Populasi penelitian ini berjumlah 182 dengan sampel yang diambil sebanyak 65 responden melalui teknik quota sampling. Analisis data dalam penelitian ini menggunakan skala pengukuran likert dan rumus interprestasi skor. Berdasarkan hasil penelitian diperoleh persentase dari setiap dimensi kualitas pelayanan yaitu, dimensi tangible (berwujud) sebesar 86% kategori “Sangat Tinggi”, dimensi reliability (kehandalan) sebesar 84% kategori “Tinggi”, dimensi responsiveness (ketanggapan) sebesar 87% kategori “Sangat Tinggi”, dimensi assurance (jaminan) sebesar 88% kategori “Sangat Tinggi”, dan dimensi emphaty (empati) sebesar 88%, kategori “Sangat Tinggi”, serta mendapatkan rata-rata skor untuk keseluruhan dimensi sebesar 87% kategori “Sangat Tinggi”. Cara pengoptimalkan kualitas layanan pendidikan terutama pada segi fasilitas atau dimensi tangible yaitu dengan cara perencanaan penambahan fasilitas dan alat bantu pembelajaran yang belum tersedia di MTs Ahliyah 1 Palembang.

Item Type: Thesis (Other)
Uncontrolled Keywords: Tangible, Reliability, Responsiveness, Assurance, Emphaty
Subjects: H Social Sciences > HB Economic Theory
H Social Sciences > HG Finance
Divisions: Business Management > Undergraduate Theses
Depositing User: Mr Bambang Anthony
Date Deposited: 22 Jan 2024 07:38
Last Modified: 22 Jan 2024 07:38
URI: http://eprints.polsri.ac.id/id/eprint/14333

Actions (login required)

View Item View Item
Polsri Repository is powered by EPrints 3 which is developed by the School of Electronics and Computer Science at the University of Southampton. More information and software credits.