Erlita, - (2015) PENERAPAN ETIKET RESEPSIONIS PADA HOTEL GRAHA SRIWIJAYA PALEMBANG. Other thesis, Politeknik Negeri Sriwijaya.
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Text (COVER)
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Text (BAB I PENDAHULUAN)
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Text (BAB II TINJAUAN PUSTAKA)
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Text (BAB III GAMBARAN UMUM PERUSAHAAN)
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Text (BAB IV HASIL DAN PEMBAHASAN)
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Text (BAB V KESIMPULAN DAN SARAN)
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Text (DAFTAR PUSTAKA)
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Abstract
The purpose of this research is to understand the application of receptionist etiquette at Graha Sriwijaya Hotel Palembang, which is located at Jalan Merdeka No. 09 Palembang. Through this research, the author wants to identify how the etiquette applied by the receptionist in serving every guest, and every regulation that should be obeyed by the receptionist in this hotel. The author gets the data through interview, questionnaire and library research. Based on the comparation between the theory and the reality, there are some weaknesses found in the receptionist etiquette application that haven’t been applied optimally. There fore, the author suggests the hotel manager to solve those problem by organize some job training, and increase the regulation of punishment for every infraction done by the receptionist.
| Item Type: | Thesis (Other) |
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| Uncontrolled Keywords: | which is located at Jalan Merdeka No. 09 Palembang |
| Subjects: | H Social Sciences > HB Economic Theory |
| Divisions: | Business Administration > Undergraduate Theses |
| Depositing User: | Mr Bambang Anthony |
| Date Deposited: | 13 Jan 2016 04:07 |
| Last Modified: | 13 Jan 2016 04:07 |
| URI: | http://eprints.polsri.ac.id/id/eprint/2341 |
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