July Lestary, Dian (2015) GAMBARAN KEPUASAN MAHASISWA TERHADAP KUALITAS PELAYANAN PERPUSTAKAAN JURUSAN PADA BIDANG REKAYASA DAN NON REKAYASA DI POLITEKNIK NEGERI SRIWJAYA. Other thesis, Politeknik Negeri Sriwijaya.
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Text (BAB I PENDAHULUAN)
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Text (BAB II TINJAUAN PUSTAKA)
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Text (BAB III GAMBARAN UMUM PERUSAHAAN)
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Text (BAB IV HASIL DAN PEMBAHASAN)
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Text (BAB V KESIMPULAN DAN SARAN)
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Text (DAFTAR PUSTAKA)
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Abstract
This research conducted in state polytechnic of sriwijaya in order to determine expectations and student satisfaction on the quality of library services in the field of engineering majors and non-engineering. The data used in this study are the data results of the questionnaire with a sample of students of engineering as much as ninety-nine people and non-engineering student one hundred people. The analytical tool used in this study is importance performance analysis. the results of the study indicate where the expectations of students of engineering and non-engineering fields have not been met because there is value min in the gap between performance and expectations as well as engineering and non-engineering students expressed not satisfied with the quality of library services department because of the degree of correspondence between performance and expectations of below 100%. the authors hope that the librarian can improve service quality and increase the way the items are included in quadrant A, maintaining the items included in quadrant B as it is an advantage of the library, reducing concern items that are included in quadrant C, and reduce the performance of the items included in quadrant D because of the excessive implementation.
| Item Type: | Thesis (Other) |
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| Uncontrolled Keywords: | service quality, student satisfaction, library service |
| Subjects: | H Social Sciences > HB Economic Theory |
| Divisions: | Business Administration > Undergraduate Theses |
| Depositing User: | Mr Bambang Anthony |
| Date Deposited: | 15 Jan 2016 01:23 |
| Last Modified: | 15 Jan 2016 01:24 |
| URI: | http://eprints.polsri.ac.id/id/eprint/2419 |
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